Orders get placed under your Pop Ups by ordering through the Pop Up link. Orders placed under the Pop Up link will be attributed to your Pop Up rewards total. Customers that don’t directly click on a Pop Up link can also select a Pop Up at checkout.

Yep! Hosts are able to “split” their Pop Up rewards into varying denominations so that they can apply their rewards to more than one order.

Tax is calculated on the cart total. Free shipping on Pop Up orders is based on your final cart total after all discounts are applied.

For example, let’s say your cart subtotal is $107 and you enter a promo code for $100 in free product making your cart total $7. You will pay shipping because your grand total is under $100 ($100 is the free shipping threshold).

No. We are unable to offer returns on orders that are placed with Pop Up rewards.

Your Pop Up will automatically close after 35 days at 11:59 PM MT at which point your reward promo codes will be uploaded to your account.

Only Red Aspen Brand Ambassadors are able to create, manage, and close a Pop Up. Once the Pop Up is closed, you will be able to access your Pop Up promo codes. Customers and Brand Ambassadors alike must have an account to receive their promo codes.

Pop Up rewards are issued as promo codes in your Portal. All Pop Up reward promo codes will begin with the term "POP,” followed by a series of unique characters.

Pop Up promo codes must be used in full at the time of use, and you will forfeit any remaining promo code rewards that are not used (e.g. if you use $75 of a $100 promo code, you will forfeit the remaining $25). Only one code can be used at a time on an order. However, hosts are able to “split” their Pop Up rewards into varying denominations so that they can apply their rewards to more than one order.

Pop Up rewards will expire 90 days after the Pop Up has been closed.

Bundles and sale items cannot be purchased with Pop Up rewards. Additionally, Pop Up promo codes cannot be used on newly launched products until 24 hours after their launch.

Your Pop Up will automatically close after 35 days at 11:59 PM MT at which point your reward promo codes will be uploaded to your account. Want your rewards before that? You can close your Pop Up at any point before the 35 days, and your promo rewards will be uploaded to your account at that point in time.

No worries! We’re happy to assist. Simply send us a chat or email us at hello@redaspen.com should you still need help with creating a Pop Up, closing a Pop Up, redeeming rewards, or have any other questions related to Pop Ups.

No changes are being made to the Pop Up program. We are shifting Pop Ups to a new platform to offer a better user experience and more business tools to our Brand Ambassadors. You will be able to move your own applicable orders into Pop Ups without contacting Support; therefore, please note that once an order is placed, it can only be moved into a Pop Up within 48 hours (NOT 2 business days).

Yes, you can find them under Booking a Pop Up.

On the main page of the website click My Account then click Business Portal.

This new mobile friendly platform provides you the ability to search through Pop Ups and customer orders, see a quick summary of all your Pop Ups, easily open and close a Pop Up, and move orders into a Pop Up.

Only orders from your current commission period will show; however you will have the ability to filter through previous month’s orders. The historical orders will go back to January 2026.

No problem! The link will redirect to your website.

The same rules apply when it comes to moving an order into a Pop Up. 

• - Once an order is placed, it can only be moved into a Pop Up within 48 hours
• - Please note this is 48 hours NOT 2 business days
• - The target Pop Up must have been opened before the order was placed
• - Subscription or TikTok orders cannot be moved into a Pop Up
• - Orders cannot be moved into a closed Pop Up
• - If an order is already in a Pop Up, it cannot be moved into a different one

The system will not allow the order to be moved if the action does not align with one of these rules.

Yes! A BA who “hosts” her own Pop Up will receive PV on the orders placed in her Pop Up AND also be eligible for product credit on the Pop Up orders.

They can, but it’s important to note that the newly joined BA (and any items in their cart) will not count toward the Pop Up volume.