If you need to return a product to Red Aspen, follow these step-by-step instructions to ensure a smooth and hassle-free process.

Step 1: Contact Red Aspen

Send an email to hello@redaspen.com to initiate the return process. Make sure to include your order number and a brief explanation of why you are returning the product.

Step 2: Wait for Response

After sending the email, wait for a response from the Red Aspen support team. They will provide you with further instructions and guide you through the return process.

Step 3: Package the Product

Once you have received instructions from the support team, carefully package the product you wish to return. Use the original packaging if available, and make sure it is securely packed to prevent any damage during transit.

Step 4: Include Necessary Information

Include a copy of the email correspondence with the support team in the package. This will help ensure that your return is processed correctly and efficiently.

Step 5: Ship the Package

Take the packaged product to your nearest USPS carrier location. You can also schedule a free USPS pickup by visiting usps.com/pickup. Make sure to obtain a tracking number for your shipment.

Step 6: Wait for Refund

Once Red Aspen receives your returned product, they will process the refund. Please allow up to 10 business days for the refund to be processed after receipt at their warehouse. You will receive a refund confirmation email once the process is complete.

Step 7: Contact Red Aspen for Any Questions

If you have any questions or concerns about the return process, feel free to reach out to the Red Aspen support team at hello@redaspen.com. They will be happy to assist you.

Follow these step-by-step instructions to create a return for your Red Aspen product. By following these guidelines, you can ensure a seamless return experience and receive a refund or replacement for your purchase.