Support
Your Support
You are never alone in running your business.
Here are some resources to support you!
We’re with you every step of the way, whether you’ve just launched your business or you’ve been a BA with us for years. To that end, we’ve created a number of valuable resources to help you grow your business to its fullest and stay informed on everything going on!
RED ASPEN'S PRIVATE BRAND AMBASSADOR FACEBOOK GROUP
Every Red Aspen Brand Ambassador should join Red Aspen’s private Brand Ambassador Facebook Group. Not only is it where the Treehouse HQ team goes live every week, it’s also where we announce new products and promotions, provide important real-time shipping info, as well as offer support, website announcements, and updates! Join the Facebook Group here, and have your Brand Ambassador ID nearby.
THE NEWS AND INSPO
A key resource within the private Brand Ambassador Facebook Group is the News and Inspo, a Facebook Live event that occurs every Monday night at 6PM MT. If there is a holiday on Monday, the News and Inspo will occur Tuesday at 6PM MT. Announcements for Friday launches happen at 11 AM MT and 2 PM MT on Thursdays. The Treehouse communicates important information to Brand Ambassadors through this live.
THE LEADERSHIP CAMPFIRE
Red Aspen also hosts a Facebook Live called the Leadership Campfire on most Mondays starting at 2PM MT. You must be an Associate Brand Director (ABD) or above and opt into leadership to participate. Not an ABD yet? No worries! We’ll send you a link to the Campfire Facebook Page once you’ve reached the requirements.
TREEHOUSE TRAINING INSTAGRAM
While the private Brand Ambassador Facebook Group is the best place to get information from the Treehouse, we also have a training Instagram page where you can find content inspo, product tips & announcements + more. Make sure to give it a follow @redaspentraining!
TREEHOUSE NEW PRODUCT & PROMOTIONS
The New Product and Promotions tab within the Treehouse includes a Launch Calendar to keep track of all the new products. Plus, you’ll find product information, marketing assets, and promotion details for recent nail, product, and business kit launches. There’s also incentive information to keep you informed of the timelines, qualifications, rules, and rewards for each incentive. Find relevant information on recent launches here.
SUPPORT TEAM
You can reach us in any of the following ways:
Connect with us via Live Chat from the website during normal business hours!
Send us an email at hello@redaspen.com.
No matter which method you prefer, either method will submit a ticket to our incredible Support Team. The Live Chat feature is certainly the quicker of the two options, but it’s really up to you! If you need help getting in contact, go to Contact Support here.
CUSTOMER HELP CENTER
We’ve also created a “Customer Help Center” on the website to help guide customers through any support questions they may have. While the Treehouse is still the primary source of truth and information for Brand Ambassadors, our Customer Help Center is an additional resource that all customers should reference whenever possible. You can check it out here!
