A Red Aspen Brand Ambassador is an independent Red Aspen business owner who can earn 25-35% commission on personal sales through a custom website link. They can create and host Pop Ups (online or in-person parties), as well as sponsor other Brand Ambassadors.

A Red Aspen Affiliate is an independent sales representative who can earn 10-15% commission on personal sales through a custom website link. They do not have the same benefits as a Brand Ambassador. 

A Red Aspen Brand Ambassador (or Affiliate) TikTok Affiliate is an existing Red Aspen Brand Ambassador or Affiliate who has been officially approved as a TikTok Affiliate by both TikTok and Red Aspen. (Yes, it’s awkward saying Affiliate twice, but go with us!) They earn a flat commission on sales generated through TikTok, while Red Aspen Brand Ambassadors also receive full credit for all qualified PV, GV, and DV, as well as Level 1 and Generation commissions. 

A TikTok Native Affiliate is an independent TikTok Creator with no formal relationship to Red Aspen. They earn flat commission on TikTok-generated sales and do not operate as Red Aspen Brand Ambassadors or Affiliates. 

A TikTok Creator is someone who makes money through TikTok but isn't necessarily selling products on TikTok Shop (ex: TikTok pays based on views for videos over 1 minute). A TikTok Affiliate is specifically someone who sells TikTok Shop products and has a Showcase. In other words, an Affiliate is always a Creator but a Creator is not always an Affiliate.

Your next step is to start posting your content consistently to grow your audience. Use the Red Aspen TikTok Beginner’s Guide and aim to reach at least 1,000 followers. Regular posting is key to building engagement and a presence on TikTok.

Complete the required Red Aspen TikTok Shop Collaboration Form to be added to the waitlist! Our Support Team works Monday through Friday sending invitations so you can add products to your TikTok Showcase. Do not add Red Aspen products directly from the TikTok Product Marketplace, as those are intended for TikTok Native Affiliates and offer a lower commission than what you earn as a Red Aspen Brand Ambassador TikTok Creator.

Reach out through the designated Discord channel, linked here. Discord channel. We can help investigate your application and contact TikTok, if needed. Please note that approval is not guaranteed, and you may need to wait 30 days before reapplying. 

You will automatically be enrolled in TikTok’s Creator Pilot Program for 30 days. During this period, your capabilities are limited. To graduate from the program, you must meet at least one of the following: 

- Achieve at least 176 points in your Creator Health Rating 

- Have no more than 1 violation point 

Additionally, you must complete one of the following requirements: 

- Publish 6 or more shoppable videos, each at least 8 seconds long 

- Promote TikTok Shop products in at least 1 livestream lasting at least 5 minutes

- Generate 10 orders through your shoppable content 

Limitations on TikTok Shop Marketplace access, live frequency, and campaign participation will be lifted after the 30-day pilot, if requirements are met. 

Reach out through the designated Discord channel, linked here. We can help investigate your application and contact TikTok, if needed. Please note that approval is not guaranteed, and you may need to wait 30 days before reapplying. 

The only thing TikTok sales do not count towards is your Personal Sales Commission. Your 25-35% Personal Sales Commission is calculated from Red Aspen website sales only. 

For example, if you sell 400 Personal Volume (PV) through sales on TikTok, and 1,600 PV in sales through your Red Aspen website, only the 1,600 PV from your website sales will count towards your Personal Sales Commission (i.e. 25%, 27%, 30%, 33%, 25%). In this case, you will receive a paycheck from TikTok at a 25% commission rate on your 400 PV in sales (organic not boosted content) AND a paycheck from Red Aspen at 30% commission for your 1,600 PV in sales. 

Take your total Personal Volume (PV) from the Hub and subtract your sales from Tiktok which you can view in the Customer Report. That number equals your Personal Sales Commission.  

Total PV (from Hub) - TikTok Sales (from Customer Report) = Personal Sales Commission 

Both Red Aspen website and Tiktok Shop sales from organic content (not boosted content) count toward Qualification PV. Qualification PV contributes to total PV, DV, GV, Level and Generation Commissions, as well as for title qualification, leadership advancement, incentive qualifications, and award cycles. 

Upline Brand Ambassador will earn commissions on their downline's Commissionable Volume, from both Red Aspen website and TikTok sales from organic content, in accordance with our existing rules stated in our Compensation Plan. 

No, they will be paid out separately. TikTok Shop commissions will be paid by TikTok through your TikTok Shop earning account. These commissions will be deposited into your TikTok Shop earnings account 15 days after the customer receives their order. Red Aspen website commissions will be paid as usual through Hyperwallet on the 7th of each month, or the next business day. 

If you happen to change your TikTok handle/username, youwill need to write intoTreehouse Support at hello@redaspen.com to ensure that your Red Aspen TikTok Shop commission is attributed to you.

Yes. Please allow up to 24 hours for TikTok Shop orders to sync and appear in your Hub. Once synced, you can find these orders by navigating to: Order History > Customers. While the standard order view will not clearly indicate that the order came from TikTok Shop, you can identify TikTok customers by going to: Reports > Customer Report. In this report, TikTok customers will display an encrypted email address labeled as “TikTok Customer.” This encryption is required by TikTok to protect customer privacy. 

There’s a possibility the customer purchased from multiple TikTok Affiliates, including more than one Red Aspen Brand Ambassador or Affiliate. In this instance, only one Brand Ambassador will see it in their Hub; we aren’t sure how TikTok chooses which Hub. They’ll see Product Volume (PV) for items purchased through their link only, not the full order. Other Brand Ambassadors won’t see the order in the Hub, but their PV will be manually adjusted at month-end. Our Treehouse Support Team is diligently monitoring these orders to ensure accuracy.

Our TikTok Shop chatbot is available to help at any time. Questions escalated to our Support Team will be responded to throughout the day, with the exception of weekends.

Unfortunately, you cannot reach out to Red Aspen’s Treehouse Support through our website for TikTok orders that were made exclusively within the TikTok platform. Reach out to us by sending a message within TikTok Shop so we can properly access and support that order. 

We’re using features available directly within TikTok Shop which means promo codes will not be an option offered on TikTok orders.

No, TikTok does not allow traffic to be diverted off of TikTok Shop for any reason. If a customer writes into our Red Aspen website about a TikTok order, they will be directed to TikTok Shop for support with their order. 

Discord is a communication platform that has various channels to support Red Aspen Brand Ambassadors and Affiliates who want to learn more about TikTok. There are specific channels set up that offer guidance. For example: 

- How to get started on TikTok + onboarding support 

- Content inspiration + feedback 

- FAQs 

- How-to-guides 

The intention of Discord is to support Red Aspen Brand Ambassadors and Affiliates. Joining is optional, and the duration of its use for this purpose is to be determined.

Discord Join Link

Returns and refunds are handled directly through TikTok Shop. If you need to request a refund, you’ll do so within TikTok by clicking on your Orders and choosing Return/Refund. You will be able to get Support help through that channel. As a reminder, Red Aspen Support is not able to process TikTok Shop returns and will guide you back to TikTok to help you complete the request. 

All returns must be requested through TikTok Shop within 30 days of order delivery. Refund requests will be reviewed within 2 to 4 business days. Once approved, the product must be shipped back within 30 days from the “Delivered” date. If the deadline is passed, the return request will close. Refunds are issued only after the returned item has been received and inspected, which may take up to 4 business days. 

Order cancellations must be requested directly through TikTok Shop. You’ll have a 1-hour window from the time your order is placed for an auto-approval of your cancellation request. Please note that if your order has already been processed, we're unable to cancel it. Once it is delivered, you can submit a request to return it. 

Refunds can be requested directly through TikTok Shop. You have 30 days from the delivery date to submit your request. Refund requests will be reviewed within 2 to 4 business days. Depending on the situation, we may ask you to return the products. Once approved, refunds will be sent to you within 5-7 business days. 

If an order is returned, any commissions paid will be clawed back. 

We’ve thoughtfully selected a variety of products and curated bundles from all product categories – Nails, Skincare, Makeup, and Lashes. Check out the Red Aspen TikTok Shop for our current availability!

You will see a majority of promotional nails on Red Aspen TikTok Shop, as well as products and curated bundles from all categories – Nails, Skincare, Makeup, and Lashes. Check out the Red Aspen TikTok Shop for our current availability! 

Brand Ambassadors are welcome to boost their personal content to increase visibility on TikTok Shop using their own funds. Any other advertising requests involving Red Aspen products, branding, or campaigns must receive prior approval from the Red Aspen Compliance Team. For guidance or questions, Brand Ambassadors should send an email to hello@red-aspen.com. 

Red Aspen will be boosting content and is partnering with experts in this space to decide what content to boost based on performance metrics with TikTok. This means we could be boosting content you and your team creates. The important parameter from our side is that the Brand Ambassador or Affiliate is in good standing with Red Aspen. 

If a customer who follows you or actively seeks out your content purchases from your shoppable video, you earn 25% commission, even with boosted content. If someone brand new is served your boosted content, the commission you earn is 10%, so the 10% payout is genuinely on brand new reach. 

No, TikTok’s Customer Privacy Policy prevents direct contact. 

No, Brand Ambassadors may not sell Red Aspen products independently on TikTok Shop. All sales must occur through official Red Aspen shoppable links. Additionally, Red Aspen Brand Ambassadors or Affiliates can’t have a TikTok Business Account or be considered a TikTok Seller. 

Orders placed through TikTok Shop cannot be moved to a Pop Up. 

For a TikTok Shop order to be attributed to a specific Brand Ambassador, the customer must purchase directly from that Creator’s Showcase within TikTok Shop. If the order is placed through a different Showcase or directly through TikTok Shop without selecting the Brand Ambassador’s Showcase, it will not be attributed to that Brand Ambassador. Unfortunately, once the order is submitted, Support is unable to move or reassign it. 

Customer attribution on TikTok is determined solely by the content link clicked at the time of purchase. There is no long-term or “customer-for-life” assignment to any TikTok Creator. If a customer buys through a Red Aspen Brand Ambassador or Affiliate TikTok Creator, that sale is permanently attributed to that Brand Ambassador or Creator.

The goal is to support increasing brand awareness and brand recognition through TikTok Affiliates that are aligned to our brand mission. The percentage of commission they earn on sales through TikTok Shop is less than what a Brand Ambassador earns; we remain committed to our direct sales channel and keeping you at the heart of everything we do. Additionally, the intention of introducing TikTok Affiliates to Red Aspen and our mission, is to encourage them to join us as Red Aspen Brand Ambassadors.