We’ll communicate this information on Monday, July 22, as well as provide status updates and reminders in the news every Monday thereafter. 

Good news! We expect little to no impact on your business. You and your customers will experience a fast and more concise checkout experience. 

That said, please note that bundles will be temporarily unavailable for a couple hours starting at 10:30 AM MST.

If Brand Ambassadors or Customers have an active Loyalty Box, it will not process in August. Instead, August Loyalty Boxes will be purchasable through a normal checkout experience via the website. 

Subscribers will not need to make any changes for their Loyalty Boxes to process on September 1, 2024.

The Shopify Checkout Flow is the “checkout flow” where your customer actually checks out on the website. In other words, it’s the series of pages where your customers enter their credit card information, shipping details, pop up selection, BA name, etc.  

Our team is making these changes because Shopify, which hosts our websites, has mandated certain updates.

While we expect minimal downtime during these updates, here is what you can expect:

1. Checkout may be down for a short period of time, though this is unlikely. 
2. Our plan is to make this update on August 7, 2024. Should anything change, we’ll relay that information ASAP.

We do not anticipate any downtime during the updates. However, if issues do arise, we’ll promptly communicate this information to the field.

The updated checkout experience will feature numerous enhancements and a refreshed look and feel. Here are some changes that you and your customers may notice:

• Single Page Checkout: The entire checkout process will be combined into one page, instead of the current 2-step process. 
• Faster Checkout Speed: The overall checkout process will be faster and much more streamlined. 
• Auto-population of Fields: If a customer or Brand Ambassador (BA) is already logged into their account, many fields will be auto-populated, speeding up the checkout experience even more! 
• Address Validation: To ensure accurate shipping, an address validation tool will be incorporated into the checkout process.
• Brand Ambassador Picture: Due to the new checkout design, we will no longer display a Brand Ambassador's picture. However, the Brand Ambassador's name or the host's name (if using a Pop-Up link) will still be displayed. Please note that we are unsure at this time if we will be able to include pictures going forward, but we will know more in the coming weeks. 
• Pop-Up Selection: Selecting a Pop-Up will now be done via a drop-down box, rather than a separate pop-up box.

While the look and feel to the checkout process will be different, the functionality regarding Brand Ambassador attribution and linking an order to a Pop-Up will remain unchanged.

Customers shopping directly on your website or Pop-Up site will still be correctly attributed.

Nope! Share-a-cart links will not be affected by these changes. These links are created at an earlier stage of checkout, which is not changing.

Phase 1 is updating the checkout experience, while Phase 2 is updating the way we collect payments through the website. 

We are hopeful that you and your customers won’t even feel or notice any changes at all, but for the sake of full transparency, we wanted to make sure we over-communicate this information rather than leave it out. We felt this was especially important given the tech-heavy nature of this kind of change.

Nope! We don’t anticipate the checkout experience to look or feel any different than what you’re used to. 

While we expect minimal downtime during these updates, here is what you can expect:

- Checkout may be down for a short period of time, though this is unlikely. 

- Our plan is to make this update on August 7, 2024. Should anything change, we’ll relay that information ASAP.

We do not anticipate any downtime during the updates. However, if issues do arise, we’ll promptly communicate this information to the field.

We are unable to add additional payment methods until this update is made. 

That said, once the update is made, we plan to work on adding additional payment methods such as ApplePay, GooglePay, and installments. 

Please note that PayPal will remain available as an additional payment method. 

First off, we’re totally aware that the Loyalty Box program is not without issue. That said, we’re excited to take some time during the month of August to make the necessary technical upgrades to the payment and application systems. It’s going to be worth it! 

The issues that we’re addressing are as follows:

1. Some customers and Brand Ambassadors have a Loyalty Box that processes from either a previous or a future month.
2. When using the “skip” functionality, it fails to correctly skip the month, leading to the wrong subscription being processed.

In order to fix the program, we need to turn off the application that automatically processes payments and ships your order. Again, we’re very excited for this change, as it’ll significantly improve the checkout experience. 

Nope! We’re not canceling individual Loyalty Boxes at all. Rather, we’re temporarily suspending the automatic processing of the boxes for the month of August. Everything goes right back to normal come September. 

Sure thing! On August 1, Loyalty Boxes will not automatically process. Instead, the August Loyalty Box items will be for sale via our normal shopping experience. 

Absolutely! We plan to inform every Brand Ambassador and Customer with an active Loyalty Box subscription that it will not be available for August. 

Yes, we will have a Short, Medium and Lash Loyalty Box available. 

You bet we are! In fact, we’ll be including a free gift with each Loyalty Box. 

We’ll communicate the details of the free gift when the Loyalty Box is announced at the end of July, and the Treehouse will automatically add them to your cart.

You sure can! The Loyalty Box will be set up as a bundle on the website and be available while supplies last. As a result, your customers will be able to purchase as many bundles as they like! 

No, for every customer or Brand Ambassador who purchases the August Loyalty Box, it will not create a recurring Loyalty Box subscription

Yes, after August 8th anyone with an active Loyalty Box can make changes for their September Loyalty Box. 

No. We are removing the ability to “skip”

Absolutely nothing! As noted above, your September Loyalty Box should process normally. 

For those who do not currently have an active Loyalty Box, they’ll be able to create a Loyalty Box on or after September 1, 2024.

For those who have a Loyalty Box that currently displays the wrong month, it will be fixed and will display correctly before they run on September 1st.

Absolutely! Red Aspen will email all Customers and Brand Ambassadors that are affected by these Loyalty Box changes. 

Yes we are! We don’t have details at the moment, but more info to come on that front.

Yes you can. During the month of August, you can still manage future Loyalty Box subscriptions, and this includes canceling your Loyalty Box. 

Yes, since the August Loyalty Box is sold on our normal shopping experience, they can be added to a pop up.